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Training & Education

In Person Training & Education

We regularly present Collection Forums that teach the best techniques for collecting your receivables, encourage and empower team members to ask for payment and handle negotiations, provide guidance on best-practices for financial policy, preparing for litigation, and much more! We began presenting these seminars in 1992 to help our clients collect more on-time payments from their customers, put the best policies in place in their offices, and work with our company in a superior partnership.

The bi-annual Collection Forums are timed to follow the close of the Oregon Legislature regular sessions, allowing us to review changes in rules and laws that impact your collection efforts. During the forums the audience is encouraged to ask questions — we are here to help you.

Amazing! Always helpful!

NicholeSurgery Center of Southern Oregon, Medford

I found this very informative. Brian is energetic, entertaining and very informative.

PatMedford Medical Clinic

Thank you! you were very knowledgeable and kept moving but allowing us to ask questions. And loved the “forum” process. It was a great seminar!

KimSlocum Surgery Center, Eugene

Wonderful speaker!

BreeAnnMid Rogue Health, Grants Pass

I am new at collections and enjoyed this.

SandiARC, Medford

Great information, very helpful!

LacyDreyer Medical, Eugene

Very helpful information. Appreciate the resource information.

ShirleyUmpqua Medical, Roseburg

Definitely learned a lot!

KelseyKano Endodontic, Coos Bay

Great forum! Look forward to the next one!

MarilynCurry General Hospital, Gold Beach

Thank you for this WONDERFUL seminar! It has been very informative and Brian was a GREAT speaker!

BobbiBay Clinic, Coos Bay

Past Forum Topics Include:

  • Updated & Changes to Bankruptcy
  • Two tracks of law – civil and criminal
  • Who is your proper debtor?
  • Minors, adults parents, divorces
  • Getting Signatures – what makes a good contract for collecting?
  • Understanding Federal vs. state law for debt collections
  • What can we do to increase effective collections and decrease liability?

Customize Your Next In-Person or Online Training

We also create custom training and classes for our clients, and for educational and business groups. Want to get some of the latest info on credit and collections affecting the credit and collection industry?  We can customize a training session or speaking engagement to fit your needs.  We can also offer online training sessions if the space and time requirements don’t allow for in-person meetings.

2024 Collection Forum – September 10th, 2024 

Hilton Garden Inn – 1000 Welcome Way, Medford OR 97504

Get the latest on SB 1595 – this is a GAME CHANGER for all Oregon creditors and collectors!!!    This is a MUST-ATTEND seminar for collection professionals!

Additional topics include:

New credit reporting rules in 2022 & 2023

Do’s and Dont’s of asking for money and leaving messages

Bankruptcy, minors/divorces, Reg F calling limitations and texting guidelines, B2B claims, effectively placing collection accounts, contracts and fees, and much more!

Need A Dynamic Speaker For Your Next Conference or Event?

Let us share our expertise

Collect Northwest Executive Vice-President Brian Watkins started his career in the collection industry in 1990. His industry knowledge and engaging personality makes him an oft-requested speaker for professional groups, associations, and conferences. Brian has been a Certified Instructor for ACA International for over 10 years and teaches across the country on topics critical to business success and compliance.  His experience in state and federal legislative advocacy give him an insider’s perspective on many of the laws and rules governing the industry and how those rules impact creditors and the relationships to their partners.

If you would like to inquire about a custom training for your team, or just want to get on the list for the next Collection Forum, please contact our Client Service Team at 888-511-0070 or fill out the form for more information:

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